Plano - Frisco
Business Office: 972.985.0381
Appointments: 972.612.5346
Fax: 972.599.1331
 
   
Prescription Refills
 
  Medication Refills

The quickest way to receive a prescription refill is to call your pharmacy, whether you received samples or it is a recurring prescription.  Only ADD/ADHD refills may be requested through our Prescription Renewal portal on our website.

ADD / ADHD Medication Refills

Requirements to obtain a prescription refill are as follows:
  • Your child must be seen four times a year for ADD/ADHD follow-ups and/or well care.  If your child's visits are not up to date, we will not issue a prescription.

Refill requests must be left on the ADD/ADHD medication refill line or through our Prescription Renewal portal on our website.  Refills must be requested 15 days in advance.  The refill line can be reached by dialing 972.985.0381, Monday - Friday, 8:30 a.m. to 4:30 p.m.; then please choose the prescription refill option from our main voice mail menu and follow the prompts.  You may request a refill at your convenience by using the Prescription Renewal portal on our website.  Please Create an Account to allow you to use the secure portal and then click on the Prescription Renewal Tab.  Prescriptions cannot be picked up.  They will be mailed to the patient's home address.

Effective June 1, 2015, all ADD/ADHD medication refill requests will require 5 business days to process (do not count Saturday and Sunday).

If you insist on a prescription being processed in less than that amount of time, you are subject to a $25.00 service charge, payable at the time of pick-up in the Plano office.

If you lose a prescription, let it expire, or do not receive it in the mail, you must pick up a new prescription in the Plano office and pay the $25.00 fee as well.

You can avoid these situations by doing the following:

  1. Book your appointment before you leave the office.  Anyone in the office can do this for you.  If you do not have an appointment scheduled, your refill request will be denied.
  2. Request your refill on line (not by phone).  If you require a reply, we will not call you.  You will receive a reply via email.  Make sure to check your junk mail if you have not made us a "safe" contact.
  3. If you choose to call for a refill and do not have your next appointment scheduled, you will receive a letter which will delay the process even more.

We are trying to make this process as smooth as possible.

Thank you in advance for your cooperation.

North Dallas Pediatrics